Your pre-order items will be charged in full at the time of purchase, along with any other in-stock items in your order. 

After placing your order, your pre-order item(s) will be separated from your in-stock items for shipping purposes. 

In-stock items will ship immediately, while pre-order items will ship to you according to their estimated ship date. Estimated ship dates are provided on both the product photo and the product page, based on the best information available to us. 

Please note that due to the meticulously handcrafted nature of our products, factory delays may occasionally occur. We strive to ship Pre-Order items according to the estimated ship date. 

If there are any changes, we will contact you via email.

Orders placed Monday through Friday before 10am PST that are in stock are typically shipped within 1-2 business days (excluding weekends and holidays).

Once shipped, please allow 5-7 business days for delivery, as shipping times may vary. Please note during promotional events, processing times may increase due to high order volume. 

Want your kicks now!? 

Overnight Shipping for an additional $50, if placed before 10am PST your order will ship out the same day and be delivered to you the following business day. 

You can also select Express Shipping (2-3 business day delivery) for $35 added to your order at checkout. Orders placed at 10:01 am will be shipped out the following day.

Occasionally, items that are arriving soon are placed on pre-order for early purchase. 

Payment is taken in full at the time you place your pre-order.

The estimated ship date for each pre-order item is provided on both the product photo and the product page. This date is based on the best information we have available; however, please note that because our products are meticulously handmade, factory delays may occasionally occur.

You will be charged at the time of placing a Pre-Order. If we are unable to ship your order we will notify you and refund your order as soon as we are certain it is not available. 

If you need to cancel your order, please email us at hello@theofficeofus.com as soon as possible before your order ships. 

As our warehouse processes orders as quickly as possible, we cannot guarantee cancellations once the order has been processed. 

Orders placed on the weekend will likely ship out, and we recommend starting your return request once you have tracking on your order so we can help swiftly with your return or exchange.

For pre-orders, cancellations may be possible as long as the item is still in pre-order status. Our Team will be happy to check on the status for you and assist with the next steps. 

EU RIGHT OF WITHDRAWAL

Customers located in the European Union, Norway, Iceland, and Liechtenstein may cancel their purchase within 14 days of receiving their order. To do so, contact us at hello@theofficeofus.com or use this Withdrawal Button to initiate the process. Refunds will be issued to the original payment method and will include standard outbound shipping charges where required by applicable law.

Orders are processed as quickly as possible. Once your order has been successfully processed and shipped, you will receive a shipping confirmation email with a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

You can also track your order here: Track my kicks!

If you need further assistance or have not yet received your order confirmation or shipping notification, please reach out to us at hello@theofficeofus.com and we will be happy to assist you with an update.

Once your order has been placed, we are unable to make changes to the contents of your order.

However, if you need to update your shipping address or contact information, please contact our customer service team at hello@theofficeofus.com immediately after placing your order.

We process orders quickly, but we’ll always try our best to make any changes before we ship your order.

If you've received the wrong pair of TOOUS in your order, please contact us at hello@theofficeofus.com as soon as possible. Be sure to include a photo of the item you received, the label on the shoe box, as well as the original shipping box label, and your original order number. This will help us expedite the process. 

While we can’t always guarantee an exact replacement due to stock availability, we’ll do our best to resolve the situation promptly!

During high-volume times, our small team may need an extra 1-2 business days to process orders. You’ll get tracking info the moment your package ships.

Orders typically ship within 2 business days from our warehouse, pending availability and credit verification. If there are any issues with your order, we’ll contact you via email.

Processing Times:Orders placed Monday–Friday prior to 10am PST will begin processing within 48 business hours. 

Orders placed after 10am PST, on Fridays, or over the weekend will begin processing the following business day. 

• Please note that we do not ship on weekends or holidays. 
• During promotional events, processing times may increase due to high demand

Many states have adopted requirements for online retailers to collect sales tax based on the volume or number of sales within each municipality. 

A tax law came into effect on April 2019, California announced we are required to collect tax specific to your location. For more information: cdtfa.ca.gov

Tax laws are complex and subject to change. As such, the states in which we collect sales tax will be updated according to legal requirements.

Shop Pay is a payment option that allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Read more about Shop Pay here.

Items purchased as gifts are still applicable to our Final Sale policy, and may be returned or exchanged for store credit only.

Yes, we ship worldwide!  Some exclusions apply. Please be sure to update your location on our website for proper shipping calculations. To update your location go to the top left of the screen and select your country. 

We’re always working on adding more shipping destinations, so stay tuned for more locations!

Sometimes, the carrier may mark a package as delivered shortly before it physically arrives. However, we always suggest checking around your property, with neighbors, your building manager, or your mailroom. Packages are occasionally left in a nearby secure location for safekeeping.

Please be sure to provide us with a secure shipping address when placing your order. The Office of Us cannot accept responsibility for packages that are lost, misplaced, or stolen once the carrier has confirmed delivery to the address provided at the time of placing your order.

We are happy to help contact the carrier to start a lost or stolen claim, please reach out to us with any and all information including order number at hello@theofficeofus.com to further assist you. 

Yes! We offer free Ground shipping for domestic orders 

We are just as excited as you are to receive your order. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor its progress and check on delivery.

If you have any questions or are unable to locate your tracking information, please don't hesitate to contact us at hello@theofficeofus.com.

Orders are processed as quickly as possible. Once your order has been successfully processed and shipped, you will receive a shipping confirmation email. You can also track your order here: Track my kicks!

While it’s rare, if your shipment does arrive damaged, please send us photos of the item, label on shoe box, size received and outer packaging within 24 hours of delivery to hello@theofficeofus.com

We will do everything we can to make it right!

Orders placed Monday-Friday prior to 10am will be fulfilled out in 1-3 buisness days. Once your order has been fulfilled by our warehouse, we will send a confirmation email with tracking.

We’ll provide an estimated delivery date along with tracking information in your shipping confirmation email, so you can easily follow your order’s journey.

For International Shipments: 

You can expect your order to arrive within 8-14 business days once Global-e has processed the shipment for your local carrier.

Unfortunately, we cannot be responsible for delivery delays caused by external factors such as weather, carrier disruptions, or customs processing times.

We ship all international orders using a Delivered Duty Paid (DDP) shipping method when possible. This means that duties and taxes are collected at checkout to ensure your package won't be held up in customs for payment.

Please note that customs fees and taxes vary by country and product, and shipping fees, duties, and VAT are non-refundable.

We ship all online orders from our shipping facility in New Jersey.

Our shoes generally follow standard US sizing, for example our size 36 is a US size 6. We recommend checking the product description for each style, as we have many shapes and styles and will further advise whether to size up or down based on the specific design, material or fit. 

Our client experience team is available to help you Monday thur Friday 9am until 5pm PST. We can help you find the perfect size. Reach out to us at hello@theofficeofus.com or by phone at 805-845-4350

A 'Last' is the form that the shoe is shaped around, this provides shoemaker a foundation for creating the shoe style. 

Shoes with the same last will fit most similarly to the last used during the crafting of each shoe and will affect the overall fit for width, instep height, and toe box shape. 

If you received an item from The Office of US as a gift, you may exchange it or return it for store credit.

Items eligible for exchange must be in new unworn condition with box, dust bag and complete with any additional items such as removable leather kiltie, removable tassels or extra sets of laces; these additional items if included would be found noted under item “details” on the website or you may reach out and ask the team at hello@theofficeofus.com

To start your return or exchange go to our Returns Page.

If you need further assistance please contact us at hello@theofficeofus.com or 805-845-4350.

To start your return or exchange, please visit our returns portal and enter your order number along with your shipping zip code.

Please print the return label and attach it to the outer box, and drop it off with your local UPS. We highly recommend getting a receipt from UPS for your drop off, as this ensures they are scanned in by UPS. 

If you opt for a standard exchange, please note that the requested item(s) in your exchange are not being reserved for you until the carrier has confirmed your return is in transit. We would recommend dropping off your return at USPS as soon as possible to avoid any disappointment, or opt for an Instant Exchange (the last step in the return/exchange process just before receiving your return label). Our Instant Exchange option allows you to try on two sizes side by side and return the pair that does not work out for you. Please note, this will ask for your credit card and place only a $1.00 hold on your card unless you decide to keep both items. At two weeks, your card will be charged for the exchange if you do not ship one of the items back. Once your return/exchange is on its way, you'll receive an email to let you know your exchange order has been created, and you'll also receive tracking information to check on delivery. 

Should you have any further questions or need assistance with your return, please reach out to the team at hello@theofficeofus.com.

Once we receive your return, please allow up to 10 business days for your return to be processed at our warehouse.

Your refund will be credited back to the original form of payment used to make the original purchase. We’ll send you an email when our team has processed your refund, so you know it’s on the way.

We would be happy to help you process your return or help with an exchange/ store credit please reach out to us directly at hello@theofficeofus.com

Good shoes can last a lifetime but only if they're well looked after. Here are some tips on how to give a little love to your kicks.

We recommend using our exclusive shoe care products.

• Clean or polish your shoes regularly. 
• Mud and liquids should be wiped off as soon as possible to avoid stains. 
• Before applying cream or wax, remove the shoelaces and always make sure to wipe the uppers with a cotton cloth or a horsehair brush so there's no dirt or debris. 
• Keep the leather uppers hydrated by applying shoe cream regularly in circle motions, even if not wearing the shoes. 
• Let the shoe sit 5-10 minutes to soak in the cream and then wipe off the excess with a clean cloth buffing it in which will give the shoe a wonderful shine. 
• Protect your shoes against water damage by spritzing waterproof spray before wearing. 
• When not in use, store in the dust bag provided at purchase in a dry place away from any direct heat source. 
• To preserve the shape of the shoes, we suggest storing them with a shoetree or newspaper inside to keep their shape and reduce natural leather creases after each use.

Goodyear-welted shoes do feel a tad stiff at first and require longer to break in, but they’ll comfortably mold to your feet with wear. 

Our tip for making the process a little bit easier? Rub a beeswax candle on the inside top edge of the shoe that rests against the back of your heel to soften the leather and eliminate the risk of blisters. 

Trust us, this actually works.

Despite calf being a relatively strong leather it can still become marked with wear, and, as with all leather products will require occasional maintenance. 

To protect brush off leather:

• Gently wipe the product with a soft damp cloth and dry it immediately, away from direct heat. 
• Then apply a leather protection cream. 
• To maintain a high quality appearance apply wax or cream after wear.

Due to the delicate nature of this leather, a small amount of hair shedding may occur with initial use but this will settle with continued wear. This is a natural feature of the material, and cannot be restored. 

Printed calf hair leather may be damaged with excess abrasion. Extra care should be taken to avoid any abrasion, moisture and direct heat. On areas prone to wear such as buckle straps, hair should be expected to wear away first. This is a natural characteristic of this beautiful material and is not considered a flaw. 

• We advise against the use of any cleaning products. 
• A soft dry cloth can be used to gently clean any loose dirt in the direction of the fur.

Despite calf being a relatively strong leather it can still become marked with wear, and, as with all leather products will require occasional maintenance. 

To clean: 

• Gently wipe the product with a non-damp woolen cloth. 
• Do not use of any cleaning products containing solvents which will affect the surface finishing on the leather. 
• Colored creams should also be avoided.

To clean the leather: (click for instructions).

• Gently wipe with a soft dry cloth and dried immediately, away from direct heat. 
• Do not use any cleaning products and avoid scratching or excessive abrasion as the texture cannot be repaired once damaged. 
• Store away from humidity and sources of heat.

Full grain leather has a natural strength and breathability, but can still become marked with wear. 

To clean: 

• Wipe the surface with a damp cloth and dry it immediately away from direct heat.
• You may use colorless cream to refresh the leather. 
• Do not use any solvents and liquids containing alcohol.

This leather has a surface finishing and so with abrasion and wear the metallic finish can be removed. Once the metallic finish is removed, it cannot be re-applied. Avoid contact with liquids containing alcohol as this will remove the color and finishing. With constant flexing, the leather may develop wrinkles which is considered the natural wear of the material and cannot be reversed. 

To clean: 

• Wipe the product with a slightly damp cloth with great care and dry it immediately away from direct heat. 
• We advise against the use of any cleaning products, as they may damage the leather.

This textile is composed of 60% Polyurethane and 40% Polyester. The mirror coating is a surface finishing and so with abrasion and wear the metallic finish can be removed. Once the metallic finish is removed, it cannot be re-applied or restored. Avoid contact with liquids containing alcohol as this will remove the color and finishing. Do not use abrasive products or other chemical products. 

To clean:

• We recommend wiping the product with a soft dry cloth.

Nappa is a smooth soft leather with a soft touch. Because it is a very soft material shoes made from it might stretch with time. It is naturally very porous, and therefore colored creams and moisturizing products should be avoided as these may leave watermarks which are very difficult to remove. 

We recommend:

• Wiping the surface with a damp cotton cloth to remove dust and light dirt. 
• For stubborn marks we suggest referring to a leather cleaning specialist.

Nubuck is top grain leather that has been corrected. This means this leather is buffed to provide a rich track and velvety feel. Overexposure to water should be avoided and in case the product gets wet, we advise to remove any residual water with a soft dry cloth and allow the product to dry naturally. 

To clean:

• We recommend using a dry suede or premium brush to brush loose dirt from the nubuck. 
• Use the suede eraser to lightly erase any stains. 
• Like suede, using minimal liquid is key when cleaning nubuck. 
• Apply a nubuck leather protector spray to preserve and prolong the life and beauty of the shoe.

Patent leather is made from real leather finished with a mixture of acrylic and polyurethane which gives a longer lasting, durable finish. With wear, patent leather may eventually lose its glossy finish. With constant flexing, the leather may develop wrinkles which is considered the natural wear of this printed material and should not be considered a flaw. 

• Any dirt or dust can be easily removed with a damp cloth, and if necessary a little bit of simple detergent.
• Patent will easily absorb ink or pigments so we advise that products are kept in their dust bag when not in use and avoid contact with dark or heavily printed materials. 
• Please avoid contact with alcohol or any type of solvent.

Shearling is a breathable and smooth to the touch material. Used most often as lining, shearling is relatively resilient to wear but may eventually bald slightly from abrasion. A small amount of shedding may occur with initial use but this will settle with continued wear. On areas prone to wear such as the heel of the shoe and buckle straps, wool/shearling fur should be expected to wear away first. This is a natural characteristic of this beautiful material and is not considered a flaw.

Suede can have a bad reputation for its care but it is an incredibly durable and very easily repaired type of leather if well taken care of. Because it is a very absorbent material it marks easily. We recommend using a waterproof spray before wear.

To clean:

• Brush off any dust or dirt it might have 
• Gently scrub away scuffs and blemishes using a rubber suede eraser. 
• Use a rubber brush to brush the shoe in the same direction in which the hair naturally rests. 
• Apply a suede protector often to keep shoes in good condition and a reviving product after some time of use.

How to care for textiles on your shoes, (click for care instructions).

To clean:

• Use a soft, damp, lint free cloth to remove any loose dirt. 
• We would advise against the use of any cleaning products. 
• For deeply engrained stains we recommend using a suitable repair centre.
• Consideration should be taken for the other materials used in conjunction this material.

Vegetable tanning is a traditional process by which natural cowhide is treated with plant-based tannins so that it develops a patina over time. This means, shoes made in this very natural leather will age beautiful with time. Bear in mind that regular sun exposure, natural grease, moisture and sweat from your hands might have a darkening effect on the leather. 

We recommend:

• Using a white woolen cloth to clean surface dirt and dust
• Neutral waxes specific for footwear. 
• Do not use any leather soaps, cleaners, or conditioners that contain lanolin. 
• You may use our leather cream as it does not contain lanolin. 
• When not in use, store your shoes in a box or cotton dust bag, not plastic bags, to let the leather breathe.

For more deeply engrained dirt or damage, we suggest referring to a specialized professional.

To clean:

• Use a soft, damp, lint free cloth to remove any loose dirt. 
• We would advise against the use of any cleaning products.

For deeply engrained stains we recommend using a suitable repair centre.

Consideration should be taken for the other materials used in conjunction this material.

Care and cleaning directions for your white shoe soles (click for instructions).

To clean:

• Wipe down the sole with warm soapy water to remove dirt and brighten the white color. 
• Clorox wipes or a wet Magic Eraser are also useful for cleaning. 
• For stubborn marks, we suggest using a piece of fine sand paper directly on the mark itself. 
• Your cobbler can also do light sanding to remove marks.

Please prevent any contact with oil or alcohol-based substances such as cosmetics, perfume, hand sanitizer or disinfectants as they can damage leather and canvas products.

Avoid contact with rough or abrasive materials. Prevent rough exposure to metallic parts as the coating may chip, and clean with a soft dry cloth. 

Waterproof your leather good and maintain it with a professional leather conditioner regularly. Take specific care of white or light-colored bags to avoid stains, as it is more difficult to clean them.

To clean:

• Gently wipe with a clear, non-abrasive and soft dry cloth.

In case of contact with water, do not rub the leather: 

• Use a clear dry cloth and apply a gentle tapping motion to absorb the liquid.
• If stains occur, dab the area with a damp soft cloth and leave to air dry. 
• Apply a clear leather cream using gentle circling motions.

When not in use, store your bag in the dust bag provided at purchase in a dry place away from any direct heat source.Store your bag standing up, filled with silk paper so that it retains its shape.

To apply your promo or discount code, proceed to checkout and enter your code in the "Discount Code or Gift Card" field, then click "Apply."

Please note that only one code can be used per order, and be sure to review the terms and conditions for the specific promo code. Please note that promotional codes can not be applied to discounted items on the website. 

If you're having trouble entering your code, try clearing your browser's cache or using a different device. If the issue persists, feel free to contact us at hello@theofficeofus.com, and we’ll be happy to assist you.

If you are placing your order via mobile phone:

Once you have your items in cart, click checkout. The next page you will see your order summary at the top and a down arrow. Click the down arrow to expand and show the giftcard field to enter your store credit or gift certificate number to apply. 

Happy shopping!

You can purchase an online gift card here.

No, the gift card will only expire when the full amount has been used.

Gift cards are non-refundable after 14 days of purchase. 

To request a refund within 14 days of purchasing a Gift Card, contact Hello@theofficeofus.com with the email used for purchase, amount of gift card and request for refund to be assisted.

Gift Cards can only be refunded to card used for purchase. 

We take your privacy concerns seriously. Please reach out with your name and address to us directly at hello@theofficeofus.com and we will place you on our 'Do Not Mail' file, which means you will not receive any additional catalogs from us. 

Please note you can also Subscribe or Unsubscribe here: https://theofficeofangelascott.com/pages/catalog-signup

You can also Subscribe or Unsubscribe here: https://theofficeofangelascott.com/pages/catalog-signup

You may also reach out to us at hello@theofficeofus.com or 805-845-4350 with your name (or the name on the catalog received) and mailing address. We will add you to our Do Not Mail file to be sure we do not send these to you.

ACCESSIBILITY ASSISTANCE

We are here for you should you have difficulty using or accessing any element of this website.  Contact us here by phone at +1 (805)845-4350, or email us at hello@theofficeofus.com and we can assist you to provide more information on fit, care, style information, as well as page details, or transactions you seek through a communication method that works for you as is consistent with the law. 

We are working on some fun pop up events around the country, so sign up for our newsletter to stay in the loop!

Contact us directly, we're here for you!

Phone: +1 805-845-4350

Toll Free at +1 833-243-8752

Email: Hello@theofficeofus.com

We look forward to chatting soon,

The Team at The Office of Us

Our seasonal collections are produced in limited quantities, but our team tends to have clever ways of tracking things down. Give them a ring at 805-845-4350 and they just might be able to find what you’re looking for. 

You also can select the "Email Me When Available" button on any sold out product page by selecting your size to be notified immediately when that item is restocked in your size.

Our shoes are not produced with safety level non-slip or slip-resistant outsoles.

Yes! Most of our shoes are made using the Goodyear welt construction, one of the oldest and most traditional shoe techniques. This method of hand stitching the soles to the uppers (versus cement construction or gluing together) allows the shoe to be repaired and resoled and ultimately provides our clients with an investment piece for many years to come.

We believe in producing ethical and timeless shoes that prioritize craftsmanship, materials and construction over trend, and in turn reduce landfill waste and fast fashion consumption. Our shoes are Goodyear welted. Goodyear Welt construction is one of the oldest, most traditional shoe crafting techniques. This method of stitching the soles to the uppers with a welt is durable, breathable, and inherently sustainable as it also allows the shoe to be dismantled, repaired and resoled and ultimately last you a lifetime.

Every one of the shoes designed is actually directly related to people that have inspired; men, women, friends, family and a lot of times people just met. There’s a saying: "If you're always slightly overdressed, you're never underdressed." The courtesy titles are a nod to the way of dressing up, showing up for yourself, and bringing to life beautifully crafted women’s shoes.